Privacy Policy

1. Introduction

Welcome to CallScout Pro ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our smart caller ID system and related services (collectively, the "Service").

By using CallScout Pro, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for an account (name, email, phone number, business information)
• Add customer records (customer names, phone numbers, addresses, order history)
• Configure your organization settings (logo, branding, preferences)
• Contact us for support or inquiries
• Make payments (payment information, billing address)

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

• Call data (incoming phone numbers, call duration, timestamps)
• Device information (Android version, device model, unique device identifiers)
• Usage data (features used, actions taken, performance metrics)
• IP address and browser information
• Cookies and similar tracking technologies

2.3 Customer Data

You may store customer information in CallScout Pro, including names, phone numbers, addresses, and order history. This data is owned by you, and we act as a data processor on your behalf.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain the Service
• To identify incoming callers and display customer information
• To process payments and manage subscriptions
• To communicate with you about your account, updates, and support
• To improve our Service and develop new features
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our Terms of Service
• To send you marketing communications (with your consent)

4. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share data with trusted third-party vendors who help us operate our Service (e.g., payment processors, hosting providers, email services).
• Legal Requirements: We may disclose your information if required by law, court order, or government request.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with third parties when you give us explicit permission to do so.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Daily automated backups
• Restricted access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. If you cancel your subscription, we will retain your data for 90 days to allow for reactivation, after which it will be permanently deleted unless we are required to retain it for legal or compliance purposes.

You can request deletion of your account and all associated data at any time by contacting us at callscoutpro@gmail.com.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Objection: Object to certain types of data processing (e.g., marketing).
• Withdrawal of Consent: Withdraw consent for data processing at any time.

To exercise these rights, please contact us at callscoutpro@gmail.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our Service
• Improve website performance and user experience
• Provide analytics and measure marketing effectiveness

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

9. Third-Party Links

Our Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

CallScout Pro is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending you an email notification (if you have an account)

Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: