When a guest calls to book a room or enquire about their reservation, your front desk already knows who it is — their name, contact history, and notes — before picking up the phone.
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Every phone call starts the same way — and it's costing you time and guest satisfaction.
Repeat guests who have stayed before still get asked for their name and contact details every single time they call. It feels impersonal and wastes valuable time during peak check-in periods.
When a guest calls about their booking, your staff scrambles to pull up records before they can even say hello. Without instant access to guest history, every call starts with an awkward wait.
You know a returning guest prefers a quiet room on the upper floor — but that information lives in a notebook or a separate system. By the time you find it, the moment for personalised service has passed.
Three steps from setup to your first caller popup
Install CallScout Pro on the Android phone your front desk uses for reservations. Grant call permissions. Done — the app now listens for incoming calls in the background.
Nothing to prepare first. On a guest's first call your team saves their name, number and preferences while taking the booking. The record builds itself as you work.
The moment a call comes in, a popup appears on every logged-in dashboard with the guest's full profile — name, contact history, and your saved notes — before anyone picks up.
Your phone rings. The receptionist picks up: "Good evening, [Hotel Name], how can I help?" — "Hi, I'd like to check availability for next weekend." — "Of course, may I have your name please?" — "It's Mr. Ahmed." — "And your contact number?" — By the time you've confirmed who's calling, you've already wasted 45 seconds and missed the chance to greet them by name.
Your phone rings. Before anyone picks up, the dashboard shows: Mr. Ahmed — stayed twice before, prefers non-smoking double room, VIP note: "always asks for extra towels." Your receptionist answers: "Good evening, Mr. Ahmed! Great to hear from you. Looking at availability for next weekend?" — Instant personalisation. Zero fumbling.
Purpose-built for hospitality businesses that handle bookings by phone.
See guest name, phone, and all notes before you answer. No searching, no scrambling — complete context in under a second. Greet returning guests by name on the very first word.
Record room type preferences, dietary requirements, VIP status, and special requests in each guest profile. These notes surface automatically whenever the guest calls.
Running multiple reception phones? Each line gets its own popup, colour-coded and stacked on screen. Your team handles concurrent booking calls without confusion about which line is which.
Morning, afternoon, and evening staff all log into the same dashboard. Caller popups appear simultaneously for everyone on duty — no matter which staff member picks up first.
Review every call — when it happened, which line, which guest, and call duration. Useful for resolving booking disputes, tracking peak hours, and identifying guests who call frequently but haven't stayed yet.
Your guest database is completely private. Our multi-tenant architecture means no other business can ever see your guest records. Data is stored securely and only accessible by your team.
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