When the phone rings, your staff already knows who's calling — their name, address, and last order — before saying hello.
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Phone orders should be fast. But without caller information, every call takes longer than it needs to.
Staff re-confirms the address every call. Misheard streets still lead to failed deliveries, unhappy customers, and wasted trips.
Regular customers who call every week still have to spell their name and give their address. It wastes their time and feels impersonal.
You have no record of what a customer ordered last time. Up-selling, personalising service, or flagging complaints — all impossible without history.
Three steps from setup to your first caller popup
Download CallScout Pro on the Android phone your restaurant uses for orders. Enter your API key from the dashboard. Takes under 5 minutes.
Upload your customer list via CSV or add customers manually. Name, phone number, and address is all you need to get started.
When a customer calls, the dashboard pops up their name, address, and last order in real time — before your staff answers.
Ahmed calls at 7 PM. Before your staff picks up, they already see:
Ahmed Khan
📍 45 Oak Street, Downtown
📋 Last order: 2x Margherita Pizza — 3 days ago
💳 Total: $24.50
They greet him by name, confirm his usual order in 20 seconds flat. Ahmed feels like a VIP. Your staff handled the call twice as fast. No wrong address. No wasted time.
See the customer's name, phone, and delivery address the moment the phone rings — no manual lookup required.
View every past order for each customer — what they ordered, when, and how much they spent. Personalise every call.
Run multiple phone lines for your restaurant. Each line gets its own popup, colour-coded so staff can handle several calls at once.
Already have a customer list in a spreadsheet? Upload it as a CSV and your existing customers are ready to go from day one.
Yes. CallScout Pro works with any standard phone line or SIM card. You install the Android app on the phone your restaurant uses to receive orders, and it detects incoming calls automatically — no special hardware required.
Yes. CallScout Pro supports CSV import. Export your customer list from any spreadsheet or existing system, upload it to the dashboard, and your customers are instantly searchable. You can also add customers manually.
Multiple staff can view the dashboard simultaneously. All plans support unlimited staff logins so your whole team can be logged in at once.
When a phone number is not in your database, the dashboard shows a "New Customer" popup with the phone number pre-filled. Your staff can enter the name and address while on the call, and the customer is saved for next time.
Yes. CallScout Pro is particularly useful for food delivery because it shows the customer's delivery address before you answer — your staff knows where the order is going before they even say hello.
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